PRIVACY POLICY

Dr Aviva Nathan Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.dravivanathan.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. "Hotjar” visitor recording, and heatmaps, is used to record information about how you browse the Site.

Additionally when you make an enquiry through the Site, we collect certain information from you, including your name, email address, and phone number.  We refer to this information as “Enquiry Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Enquiry Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Enquiry Information that we collect to respond to enquiries made through the Site (including any follow up necessary on related patient information, to respond to and assist with the enquiry and/or patient requests).  Additionally, we use this Enquiry Information to:

  • Communicate with you;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  

You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


DATA RETENTION

When you submit an enquiry, we will maintain your Enquiry Information for our records unless and until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at reception@dravivanathan.com.au or by mail using the details provided below:

270 Orrong Rd, Caulfield North, VIC 3161, Australia

MAKE AN ENQUIRY

If you have any questions or concerns, please don't hesitate to contact. Give us a call on the number below, or send us a message and we'll come back to you.

(03) 9527 9000
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